Refund and Returns policy

Thank you for shopping with us! We aim to provide you with high-quality products and excellent customer service. In accordance with the South African Consumer Protection Act (CPA), we have established the following returns and refund policy to ensure your rights are protected:

1. Right to Return:

   • You have the right to return any purchased item within a period of 7 calendar days from the date of receipt, for any reason, as long as the item is in its original condition and packaging.
   • This right does not apply to certain items, such as perishable goods, personalized products, and items that have been used or altered.

2. Defective or Faulty Items:

   • If the item you received is defective, faulty, or not of satisfactory quality, you have the right to return it within 6 months from the date of purchase.
   • We will assess the item and, if deemed defective, offer you a repair, replacement, or refund, as per your preference and the availability of the item.

3. Return Process:

   • To initiate a return, please contact our customer service team within the applicable return period.
   • Provide your order details, including the item(s) you wish to return and the reason for the return.
   • Our customer service team will guide you through the return process and provide you with a return authorization number, if required.
   • You are responsible for the safe return of the item(s), and we recommend using a trackable shipping method.
   • The cost of return shipping may be your responsibility unless the item is defective or faulty.

4. Refunds:

   • If you are eligible for a refund, we will process it within 15 business days of receiving the returned item.
   • Refunds will be issued using the same payment method used for the original purchase, unless agreed upon otherwise.
   • We may deduct a reasonable amount from the refund if there is any depreciation in the value of the item due to use, damage, or inadequate packaging on return.

5. Exchanges:

   • If you wish to exchange an item for a different size, color, or model, please contact our customer service team to discuss availability and arrangements.
   • If the desired item is not available, we will offer you a refund or suggest alternative options.

6. Complaints and Disputes:

   • If you have any complaints or disputes regarding your purchase, please contact our customer service team promptly.
   • We will make every effort to resolve the issue in a fair and timely manner, following the guidelines outlined by the CPA.

Please note that this returns and refund policy is in accordance with the South African Consumer Protection Act and may be subject to change. It does not affect your statutory rights as a consumer. We recommend reviewing this policy periodically for any updates. If you have any further questions or need assistance, please do not hesitate to contact our customer service team.